AR
29 - 30 April 2025

2nd Arab Postal Leaders’ Forum 2025

Accelerating Innovation in the Parcel Market to Win in the Age of E-Commerce

The Royal Meridien Hotel – Lusail, Doha, Qatar
3

Day

:
15

Hour

:
30

Minute

:
55

Second

Agenda Forum Venue

About the Forum

The Forum will gather approximately 150 participants from:

  • Ministries of Communications across the Arab Region
  • Telecommunications Regulatory Authorities
  • Designated Postal Operators in the Arab Region
  • UPU Team
  • A Selection of High-Profile Experts and Speakers
Recap
Event Schedule

Our Event Schedule Plan

8:00 8:30

Registration & Welcome

8:30 8:55

Official opening ceremony 1. Opening remarks from Mr. AlMuslemani, President of the Communications Regulatory Authority, Qatar 2. Mr Majan Osvald, Deputy Director General, UPU

8:55 9:00

Postal Security Certification award to Qatar Post

9:00 9:10

Group photo

9:10 9:30

Coffee Break

9:30 10:00

Spotlight on Forum, Mutua Muthusi – Director of Development and Cooperation, UPU Spotlight on Parcel trends, Mr. Martin Debusmann, Big4 Consultancy

10:00 11:00

D1P1:

E-commerce as a Catalyst: Transforming Postal Networks for the Digital Age

  • Objective: Explore how e-commerce is reshaping the postal industry and the steps needed to align postal networks with the demands of digital commerce.
  • Key Topics:
    • Shifting from traditional mail to e-commerce-driven parcel delivery
    • Adapting infrastructure and capacity for e-commerce growth
    • Strategic partnerships with e-commerce platforms

Speakers

Ms. Dalia Elbaz

Chairperson National Post Organization of Egypt

H.E. Dr. Bassam Sarhan

Chairman of the Board of Commissioners and Chief Executive Officer – Jordan

Mr. Rashid AlAlawi

Ministry of Transport Commnication and Information Technology - Oman

Mr. Hakan Cevikoğlu

Founder and CEO of Pttem A.Ş Read Bio

Mr. Faicel Belaid

Programme Management Officer, UNCTAD Read Bio

Moderator

Mr. Faraj Abdullah / Ministry of Communications and Information Technology, Qatar
11:00 12:00

D1P2:

Digital Transformation: Preparing Postal Services for the Future

  • Objective: Discuss the path to full digital transformation, from legacy systems to future-ready platforms.
  • Key Topics:
    • The postal network as a digitalization vehicle
    • E-commerce integration and seamless digital interfaces
    • Secure data handling and privacy management in postal services

Speakers

Mr. Faleh Al-Naemi,

Chairman of the Board of Directors and Managing Director – Qatar Post

H.E Mr. Anef Abanomai

President of Saudi Post cooperation

Mr. Amin Benjelloun

CEO Morocco Post

Mr. John Giusti

Chief Regulatory Officer and President of the GSMA Foundation, GSMA

Moderator

Mr Majan Osvald, Deputy Director General, UPU
12:00 12:15

Presentation: Beyon Connect

12:15 12:30

Coffee break

12:30 1:30

D1P3:

The role of the postal sector as an implementation vehicle of the Arab Digital Agenda

  • Objective: Explore the transformative role of the postal sector in advancing the Arab Digital Agenda implementation.
  • Key Topics:
    • Digital public infrastructure
    • Sustainable and inclusive digital transformation
    • E-commerce development and regional integration

Speakers

Mr. Walid Mathlouthi

Head of Future Networks and Spectrum Management, ITU Read Bio

Mr. Rami Zaatari

Head of Statistics and Data Dessimenation Unit; UN-ESCWA.

Mr. Juan Moroni

Digital Transformation Expert, UPU

Mr. Dame Damevski

Director, International Markets, e-Boks

Moderator

Dr .Ayman El-Sherbiny, Chief of ICT Policies, Digital Cooperation and Development, UN-ESCWA
1:30 2:30

D1P4:

UPU & ISDB & IFAAS Postal Islamic finance program: facilitating the deployment of digital financial services to enable e-commerce

A workshop introducing the project to countries interested in joining

Speakers

Dr. Hilal Houssain

Director of the Knowledge Solutions at the Islamic Development Bank Institute (IsDBI)

Mr Farrukh Raza

CEO, IFAAS + Presentation on their models

Dr. Moutaz Abojeib

Director of Operations, IFAAS Group, IFAAS Read Bio

Mr. Almas Tyakbayev

Head of Ecosystem, Advisor to CEO, KAZPOST

Moderator

Mr. Juan Moroni, Digital Inclusion Expert, UPU
2:30

Lunch - sponsored by Communications Regulatory Authority

8:00 10:00

D2P1

Data as the New Frontier: Leveraging Analytics for Performance and Customer Insights

  • Objective: Discuss the transformative role of data in optimizing postal operations and enhancing customer satisfaction.
  • Key Topics:
    • Data-driven insights for customer behavior and demand forecasting
    • Using data analytics to streamline parcel sorting and delivery
    • Building data platforms for real-time operational insights

Speakers

Mr. Louis Xu

General Manager of Logistics Technology for the Middle East and Africa, Cainiao

Mr. Vito Maria Maioli Castriota Scanderbech

VP Cargo Corporate Planning and BI, Qatar Airways Read Bio

Mr.David Avsec

Account Relationships Coordinator, Postal Technology Center, UPU

Mr. Ahmed El Alfy

Business Development Director, GN Teq

Moderator

Mr. Mutua Muthusi – Director of Development and Cooperation, UPU
10:00 10:20

Coffee break

10:20 11:20

D2P2

Leveraging AI and Advanced Technology in Postal Operations

  • Objective: Explore how AI and other technologies are transforming postal operations to improve efficiency and reduce costs.
  • Key Topics:
    • AI for predictive analytics in demand forecasting
    • Robotic process automation for sorting and tracking
    • Machine learning applications in route optimization

Speakers

Mr.Dany Wazen

Digital Transformation Specialist, Head of the Arab Regional Digital Transformation Team, UNDP

Mr.Christian Rasmussen

CEO, International Markets, Beyon Connect

Ms.Carolina Deutschbein

Senior AI Product Owner, Deutsche Post

Mr. Hamid Sadiq

Chief Information and Digital Officer, Qatar Post

Mr. Marouane Ben Slimane

CEO, Tunisia Post

Moderator

Mr.David Avsec, Account Relationships Coordinator, Postal Technology Center, UPU
11:20 11:35

Presentation: Mr. Walter Trezek, CC Chairperson

11:35 12:35

D2P3

Designing Exceptional Customer Experiences for Loyalty and Growth

  • Objective: Focus on creating outstanding customer experiences to enhance brand loyalty and customer satisfaction.
  • Key Topics:
    • Customer journey mapping for postal services
    • Personalized delivery options and flexibility
    • Managing and exceeding customer expectations

Speakers

Ms. Hanadi AlTayyeb

CEO Jordan Post

Ms. Radfa Al-Marri

Director of Legal Affairs & Board Secretary Qatar Post Read Bio

Mr. Martin Eduard Debusmann

Partner of a Big4 Consultancy, Government and Public Sector Consulting Read Bio

Ms. Lara Dewar

Chief Marketing Officer (CMO), GSMA

Mr. Karl Oliver

Client Director, Escher

Moderator

Mr Sayyid Nasr AlBusaidi, Chief Postmaster General, Oman Post Company
12:35 1:00

Coffee break

1:00 2:00

D2P4

Winning the Race: Leadership Tactics for Success in a Competitive Parcel Market

  • Objective: Discuss strategies for competitive positioning, market share growth, and overcoming industry challenges.
  • Key Topics:
    • Market insights for sustained growth
    • Best practices in logistics and delivery speed
    • Adapting to regional and global market shifts

Speakers

Mr Sayyid Nasr AlBusaidi

Chief Postmaster General, Oman Post Company

Mr. Martti Kuldma

Group CEO, Omniva Read Bio

Mr. Nabil Bensissaid

Chairperson of EMS Cooperative, UPU Read Bio

Mr. Alkhalil Alriyami

International Network Development Manager, Qatar Post

Moderator

Mr. Walter Trezek, CC, Chairperson
2:00 2:30

Closing Ceremony

2:30

Lunch

Logo Concept

The logo of the 2nd Arab Postal Leaders’ Forum 2025 reflects a harmonious blend of global cooperation and Qatari national identity, combining the emblem of the Universal Postal Union with a key symbol of Qatar’s cultural heritage — the Arabian oryx, alongside the official forum name.

Key elements of the logo include:

  • The maroon color, representing Qatar’s deep-rooted cultural and national identity.
  • The Arabian oryx, a symbol of strength, resilience, grace, and adaptability. Known for its ability to survive in the harshest desert conditions, the oryx reflects the spirit of Qatar and the region in overcoming challenges and advancing steadily toward progress.

Just as the Arabian oryx remains a proud emblem of endurance and heritage, today’s postal sector mirrors its adaptability and strength. In an age of digital transformation and rapid change, postal networks must embody the same agility, resilience, and grace to remain vital and connected. The logo thus symbolizes a sector that is firmly rooted in tradition, yet forward-looking and innovation-driven, ready to lead in a new era of global cooperation.